Dignity Health Sierra Nevada Memorial Hospital is a 104-bed not-for-profit hospital located in Grass Valley California. The hospital has been providing compassionate quality health care to residents and visitors of western Nevada County since 1958. As an affiliate of the nationally recognized Dignity Health system we ensure the highest standard of health care to our patients and have access to important regional resources throughout the system including the Dignity Health Heart & Vascular Institute the Dignity Health Neurological Institute of Northern California and the Dignity Health Cancer Institute of Greater Sacramento. With 787 employees 101 active medical staff and 21 Emergency Department beds Sierra Nevada Memorial Hospital continually implements and upgrades its technology and recruits employees who understand the vital importance of kindness and compassion in the healing process.

Position Summary:

Employing excellent customer service skills the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration insurance verification benefit analysis and financial clearance process. Primary duties include appropriate patient identification financially clearing patients during the pre-registration registration admission process and prior to discharge counseling patients about their financial liability verifying payer sources assessing and referring patients to alternative payment sources including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs.

The Patient Registration Specialist ensures timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition the Patient Registration Specialist determines and collects the patient’s financial liability and/or arranges payment plans.

The Patient Registration Specialist is an information source for patients and families by explaining organization policies patient financial responsibilities and Patient Rights and Responsibilities.

We offer the following benefits to support you and your family:

• Health/Dental/Vision Insurance
• Flexible spending accounts
• Voluntary Protection: Group Accident Critical Illness and Identity Theft
• Adoption Assistance
• Free Premium Membership to Care.com with preloaded credits for children and/or dependent adults
• Employee Assistance Program (EAP) for you and your family
• Paid Time Off (PTO)
• Tuition Assistance for career growth and development
• Retirement Programs
• Wellness Programs

Minimum Qualifications:

• High School diploma GED or equivalent
• Minimum 2 years of experience working in a hospital Patient Registration department healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role
• Minimum 1 year of experience in customer service preferably in a healthcare environment
• Thorough understanding of insurance policies and procedures
• Working knowledge of facility pricing structure and cost estimates
• Basic knowledge of ICD-10 and CPT terminology
• Working knowledge of medical terminology
• Able to perform basic mathematics for payment calculation
• Experience in requesting and processing financial payments
• Intermediate to advanced computer skills
• Excellent interpersonal communication and customer service skills

Preferred Qualifications:

• 3 years of experience working in a hospital Patient Registration department healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role preferred
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred